Troubleshooting: User cannot log on
Troubleshooting when Login attempts have failed
The system does not accept your login credentials.
Cause
The CapsLock key might be on.
Remedy:
Verify that the CapsLock key is off.
Unknown account name
The account name you are using does not match the one stored in the system.
Remedy:
Keyboard layout or language settings might have changed. Consult your
systems language and region settings.
Wrong password
The password that you are using does not match the one that is stored in the system.
Call the helpdesk
Cause
Unknown reason
Remedy:
If none of the previous solutions work, consider asking for help.
Contact your system administrator if your organization has one; otherwise,
contact our support team.